Pep Boys Auto Service & Tires
215 E Katella Ave, Orange, California, 92867
Reviews for this Pep Boys are polarized. Many customers have a great experience with specific staff members like Diego, citing helpfulness and fair pricing. Conversely, a large group of reviewers reports long wait times, poor communication, and aggressive upselling. It seems to be a shop where your experience depends heavily on which advisor you get.
We analyze 76 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Verify all quotes before leaving your keys, and ask for a clear timeline for completion.
✓ What Works Well
- Easy online booking
- Helpful individual staff members
- Convenient location
✗ Areas to Improve
- Long wait times
- Aggressive upselling
- Inconsistent communication
- Can I get a same-day appointment?
- Why is the final price different from the quote?
- Do you offer Uber inspections?
Diego is the man, very helpful.
Waited 3 hours for an oil change.
They tried to sell me parts I didn't need.
- Category Automobile
- Neighborhood Orange
- City Orange
- State California
- Postcode 92867
- Country United States
