Automobile · Auto Repair Shop
Pep Boys Auto Service & Tires
425 Grassdale Rd, Cartersville, Georgia, 30121
Google Maps
Updated: 19 May 2026
Authenticity Score: 78/100
About
Pep Boys in Cartersville has a mixed reputation. Many customers praise the friendly and knowledgeable staff, particularly the manager, Jose. However, there are significant complaints about high pricing, poor repair quality, and inconsistent customer service. While some have had great experiences, others feel they have been taken advantage of or received poor service.
Our Review Process
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Highest rating
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We analyze 74 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Service Quality
70/100
Transparency
65/100
Pro Tip
Always ask for a detailed printout of charges before authorizing work.
Fast oil changes
Convenient location
Pros & Cons
✓ What Works Well
- Friendly and knowledgeable staff
- Convenient and fast service
- Clear communication
✗ Areas to Improve
- High pricing
- Poor repair quality
- Inconsistent customer service
Frequently Asked Questions
- Do you offer oil change coupons?
- Can you diagnose my car?
- Are your prices fair?
User Feedback
Great service.
Overpriced.
Hit or miss.
Quick Info
- Category Automobile
- City Cartersville
- State Georgia
- Postcode 30121
- Country United States
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