Pep Boys Auto Service & Tires
3707 Providence Rd S, Waxhaw, North Carolina, 28173
Customers have mixed feelings about this location. Many praise the friendly and professional service provided by staff like Jay and Fredy, noting that they are transparent and helpful. However, a significant number of reviews highlight issues with long wait times, poor communication, and occasional aggressive upselling. It seems to be a spot where the experience depends heavily on who is working.
We analyze 74 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Ask for a detailed diagnostic report before agreeing to any additional repairs.
✓ What Works Well
- Friendly and professional staff
- Transparent diagnostic reports
- Convenient online booking
✗ Areas to Improve
- Long wait times for simple services
- Inconsistent communication
- Aggressive upselling
- Do you perform state inspections?
- How long will an oil change take?
- Do you work on fleet vehicles?
The diagnostic report with color-coded findings is very helpful.
Some customers feel the service is slow despite having an appointment.
Staff can be dismissive if they are busy.
- Category Automobile
- Neighborhood Waxhaw
- City Waxhaw
- State North Carolina
- Postcode 28173
- Country United States
