Pep Boys Auto Service & Tires
135 S Academy Blvd, Colorado Springs, Colorado, 80909
Pep Boys on Academy Blvd has a very polarized reputation. While some customers report excellent service and helpful staff, a significant number of reviewers express deep frustration with long wait times, poor communication, and issues with repair quality. It seems like a shop where the experience can vary significantly, making it a risky choice for some.
We analyze 77 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
If you choose them, insist on a clear timeline and regular check-ins from your specific advisor.
✓ What Works Well
- Helpful staff (when available)
- Convenient location
- Insurance coordination
✗ Areas to Improve
- Long wait times
- Poor communication
- Inconsistent repair quality
- Why is my repair taking so long?
- How do I get status updates?
- Do they handle insurance claims?
They kept me updated throughout the process.
My car was returned dirty.
Communication was non-existent.
- Category Automobile
- Neighborhood Academy
- City Colorado Springs
- State Colorado
- Postcode 80909
- Country United States
