Pep Boys Auto Service & Tires
5495 Glenway Ave, Cincinnati, Ohio, 45238
Pep Boys Auto Service & Tires on Glenway Avenue has a very mixed reputation. Some customers praise the friendly and efficient service, while many others report serious issues with misdiagnoses, aggressive upselling, and poor communication. The dealership's service department is often described as a 'hit or miss' experience, with some customers feeling taken advantage of.
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Get a second opinion if you are quoted for expensive, non-routine repairs.
✓ What Works Well
- Friendly staff (for some)
- Fast service (for some)
✗ Areas to Improve
- Misdiagnoses
- Aggressive upselling
- Poor communication
- Are they honest?
- Why are the prices so high?
- Is the work reliable?
They misdiagnosed my car.
The service was fast and friendly.
They tried to upsell me on things I didn't need.
- Category Automobile
- Neighborhood Western Hills
- City Cincinnati
- State Ohio
- Postcode 45238
- Country United States
