Pep Boys Auto Service & Tires
6515 Baltimore National Pike, Unit A, Catonsville, Maryland, 21228
This Pep Boys location has a very mixed reputation. Some customers appreciate the friendly service and quick turnaround for simple tasks, while others report serious issues with communication, quality of work, and customer service. There are recurring complaints about long wait times, even with appointments, and some customers feel they have been overcharged or misled.
We analyze 73 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always double-check your work order and ask for a clear explanation of all charges before leaving your car.
✓ What Works Well
- Friendly and helpful staff
- Quick service for some
- Good for tire replacements
✗ Areas to Improve
- Inconsistent customer service
- Long wait times
- Reports of poor quality control
- Do they honor appointments?
- Are they honest about repairs?
- Why is the service so slow?
Hit or miss service
Good for tires, risky for repairs
Staff can be very helpful
- Category Automobile
- Neighborhood Catonsville
- City Catonsville
- State Maryland
- Postcode 21228
- Country United States
