Pep Boys Auto Service & Tires
993 Middle Country Rd, Lake Grove, New York, 11755
Pep Boys in Lake Grove is a highly polarizing location. While some customers praise the friendly and professional service from specific staff members like Omair and Tommy, many others report significant issues with long wait times, poor communication, and aggressive upselling. It is a large chain that often struggles with consistency, making it a risky choice for some.
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always get a written estimate and confirm the final price before authorizing any work.
✓ What Works Well
- Friendly and professional staff
- Competitive tire prices
- Convenient location
✗ Areas to Improve
- Long wait times
- Poor communication on delays
- Aggressive upselling
- Do they honor appointments?
- Are they honest about repair needs?
- Why is it so hard to reach them by phone?
Great service from Omair and Tommy.
Waited hours for a simple service.
Felt pressured to buy unnecessary parts.
- Category Automobile
- Neighborhood Lake Grove
- City Lake Grove
- State New York
- Postcode 11755
- Country United States
