Pep Boys Auto Service & Tires
1375 Marketplace Dr, Rochester, New York, 14623
Pep Boys in Henrietta is frequently criticized for poor communication, long wait times, and unprofessional behavior. Many customers report issues with appointments not being honored and feeling like they are being scammed or upsold on unnecessary repairs. While there are some positive experiences, the overall sentiment is quite negative, with many customers vowing never to return.
We analyze 75 public reviews for Pep Boys Auto Service & Tires using our data models and filter out spam to highlight only authentic feedback.
Always get a second opinion before authorizing major repairs at this location.
✓ What Works Well
- Some friendly staff members
- Convenient location
- Occasional quick service
✗ Areas to Improve
- Poor communication and scheduling
- Unprofessional and rude staff
- Questionable repair practices
- Why was my appointment canceled?
- Are these repairs actually needed?
- Why is my car still not fixed?
Appointments are often meaningless.
Some feel they are being scammed.
The shop is often disorganized.
- Category Automobile
- Neighborhood Henrietta
- City Rochester
- State New York
- Postcode 14623
- Country United States
