Performance Ford of Somerville
1044 US-22, Somerville, New Jersey, 08876
Performance Ford of Somerville receives mixed reviews. The sales team is often praised for being professional, knowledgeable, and helpful, with many customers having a great buying experience. However, the service department is a major point of frustration, with numerous complaints about poor communication, long wait times, and questionable repair quality. It seems to be a tale of two departments.
We analyze 80 public reviews for Performance Ford of Somerville using our data models and filter out spam to highlight only authentic feedback.
The sales team is often praised for being 'no-nonsense', making them a solid choice for a quick deal.
✓ What Works Well
- Professional and helpful sales staff
- Smooth and stress-free buying process
- Knowledgeable sales team
✗ Areas to Improve
- Poor service department communication
- Long wait times for service
- Questionable repair quality
- Is the service department reliable?
- How is the communication during repairs?
- Are the sales staff pushy?
Sales team is great, service needs improvement.
Painless purchase, but watch the service side.
Great experience, but communication could be better.
- Category Automobile
- City Somerville
- State New Jersey
- Postcode 08876
- Country United States
