Performance Home Medical
2420 NW Professional Dr, Suite 100, Corvallis, Oregon, 97330
Patients generally have a positive experience with the clinical staff, especially Cal, who is frequently praised for being patient, knowledgeable, and helpful with CPAP setup. The virtual training sessions are a highlight for many. However, there is a significant amount of frustration regarding the administrative side, specifically with phone responsiveness, billing issues, and difficulty reaching a local person. While the product support is strong, the operational side of the business leaves many customers feeling unsupported.
We analyze 73 public reviews for Performance Home Medical using our data models and filter out spam to highlight only authentic feedback.
If you have trouble reaching them, try to schedule a virtual appointment directly with your specialist rather than calling the general line.
✓ What Works Well
- Knowledgeable and patient clinical staff
- Effective virtual training sessions
- Helpful product support
✗ Areas to Improve
- Poor phone responsiveness
- Billing and insurance communication issues
- Difficulty reaching local staff
- How can I reach a local person for help?
- Why is it so hard to reorder supplies?
- Is there a way to get faster support?
Cal was amazing, but the office is hard to reach.
Great training, but the billing is a nightmare.
They need to improve their customer service responsiveness.
- Category Health & Medical
- City Corvallis
- State Oregon
- Postcode 97330
- Country United States
