75 Thomas Johnson Dr, Suite G, Frederick, Maryland, 21702
This practice is highly polarized. Many patients praise the doctors for their expertise and life-saving care, while others report feeling dismissed, unheard, and frustrated by the administrative side of the practice. Long wait times, poor communication, and rigid policies are frequent complaints. It is a practice where the clinical experience varies significantly from patient to patient.
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Use the online portal for paperwork, but be prepared to advocate for your needs if you feel your concerns aren't being heard.
✓ What Works Well
✗ Areas to Improve
Dr. Kramer is amazing and very thorough.
The front desk staff can be very rude.
Billing and scheduling are a nightmare.