1655 Lebanon Rd NW, Suite A, Lawrenceville, Georgia, 30043
Patients generally love the medical staff, especially the Nurse Practitioners who are described as attentive and caring. However, the front office staff is a major pain point, with frequent complaints about billing errors, unreturned calls, and rude behavior. While the clinical care is often spot on, the administrative side is a mess. Many patients feel the office needs to get its act together regarding communication.
We analyze 70 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing questions, try visiting in person rather than calling, as phone support is notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
Clinical care is top-notch but admin is a headache.
The NPs are the real stars here.
Billing department needs serious help.