6611 Richmond Mills Rd, Livonia, New York, 14487
This clinic receives high praise for its compassionate and skilled veterinary care, with many clients feeling their pets are treated like family. The doctors are often described as knowledgeable and gentle. However, there are significant complaints about administrative staff, communication issues, and occasional billing disputes, which have led some long-time clients to leave.
If you have a billing question, try to speak with a manager directly rather than the front desk staff.
✓ What Works Well
✗ Areas to Improve
The doctors are amazing, but the front office is a nightmare.
They really care about the animals.
Great medical care, but the administrative side needs work.