Automobile · BMW Dealership Service

Peter Pan BMW Service and Parts

1625 Adrian Rd, Burlingame, California, 94010

Google Maps Updated: 19 May 2026
Authenticity Score: 65/100
About

Peter Pan BMW Service has a very mixed reputation. While some customers report excellent, professional service and praise specific advisors, a significant number of reviews highlight major issues with communication, long wait times, and perceived incompetence or dishonesty. Many customers feel frustrated by the lack of accountability and poor service experiences.

Our Review Process
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Most Relevant
16
Newest
20
Highest rating
20
Lowest rating

We analyze 76 public reviews for Peter Pan BMW Service and Parts using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Service Quality 50/100
Transparency 45/100
Pro Tip

Always get a second opinion before agreeing to expensive repairs suggested by this shop.

Service: Mixed
Pricing: Often High
Pros & Cons

✓ What Works Well

  • Professional service (for some)
  • Helpful service advisors (for some)
  • Convenient location

✗ Areas to Improve

  • Poor communication
  • Long wait times
  • Perceived incompetence or dishonesty
Frequently Asked Questions
  • Why is my car not fixed yet?
  • Can I get an update on my repair?
  • Why was the price different than quoted?
User Feedback

Hit or miss experience.

Be careful with pricing.

Good service, but watch the final bill.