Other · Pet Store

PetSmart

45050 Northpointe Blvd, Utica, Michigan, 48315

Google Maps Updated: 20 May 2026
Authenticity Score: 75/100
About

This PetSmart is generally well-regarded for its wide selection and friendly staff, especially in grooming and training. However, there are some concerns about the care of live animals and inconsistent service in certain departments. Most customers find it a convenient and helpful place for their pet needs, but it is worth being mindful of the specific services you are using.

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We analyze 74 public reviews for PetSmart using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
General Service 75/100
Facilities 70/100
Pro Tip

Check the grooming and training reviews for specific staff members before booking.

Grooming on-site
Training classes available
Pros & Cons

✓ What Works Well

  • Wide selection of pet supplies
  • Friendly and helpful staff
  • Great grooming and training services

✗ Areas to Improve

  • Concerns about live animal care
  • Inconsistent service
  • Some reports of rude staff
Frequently Asked Questions
  • Are the animals well-cared for?
  • Is the grooming service good?
  • Is the staff helpful?
User Feedback

Great for pet supplies

Staff is usually friendly

Grooming is hit or miss