4035 S State Rd, 66 & David Hwy M, Ionia, Michigan, 48846
This credit union has a long-standing reputation in the community, with many members praising the friendly and helpful staff. However, there are some significant concerns regarding recent changes, including new ITM technology and fee structures, which have left some long-time members feeling frustrated. It remains a popular choice, but some feel it has lost its personal touch.
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If you have trouble with the ITM, don't hesitate to ask for help; the staff is usually happy to assist.
✓ What Works Well
✗ Areas to Improve
Staff is usually great.
The new ITM is a bit frustrating.
Used to be better, but still okay.