PHCA Medical Group of BVL
3071 Michigan Ave, Kissimmee, Florida, 34744
This medical group is highly polarizing. Many patients love their doctors, citing them as caring, professional, and thorough. However, there are frequent and severe complaints about the administrative staff, long wait times, and difficulty reaching the office by phone. It seems to be a place where the medical care is excellent, but the office management is a constant source of stress for patients.
We analyze 76 public reviews for PHCA Medical Group of BVL using our data models and filter out spam to highlight only authentic feedback.
If you have a time-sensitive issue, try to arrive early and be prepared to wait, as the office is often behind schedule.
✓ What Works Well
- Caring and professional doctors
- Thorough and clear communication
- Clean and well-maintained facility
✗ Areas to Improve
- Long wait times for appointments
- Difficulty reaching the office by phone
- Inconsistent administrative communication
- Why is it so hard to reach someone on the phone?
- Why are wait times so long for a scheduled appointment?
- Are the doctors actually seeing patients or just NPs?
The doctor is amazing, but the office staff is a headache.
Great care, but be prepared to wait.
I love the medical team, but the phone system is terrible.
- Category Health & Medical
- Neighborhood Kissimmee
- City Kissimmee
- State Florida
- Postcode 34744
- Country United States
