Health & Medical · Primary Care

PHCA Medical Group of Hunter's Creek

4170 Town Center Blvd, Suite 102, Orlando, Florida, 32837

Google Maps
Updated: 13 May 2026
Authenticity Score: 60/100
About

This practice has a very polarized reputation. Many patients love their specific doctors, praising their knowledge and compassion. However, there are frequent, intense complaints about the administrative staff, particularly regarding the referral department, phone communication, and long wait times. While the clinical care is often excellent, the administrative hurdles are a major source of stress for many patients.

Review Summary
20
Most Relevant
18
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 78
Performance Scores
Medical Expertise 80/100
Admin Efficiency 20/100

Pro Tip

If you need a referral, follow up frequently and keep your own records; the admin department is often slow.


Primary care
High patient volume
Pros & Cons
What Works Well
  • Excellent doctors
  • Compassionate care
  • Clean office
Areas to Improve
  • Poor referral management
  • Long wait times
  • Rude front office staff
Frequently Asked Questions
  • Why can't I reach anyone on the phone?
  • Where is my referral?
User Feedback

Doctors are great, admin is a disaster

Wait times are too long

Love Dr. Cruz

Location Details
Street
4170 Town Center Blvd, Suite 102
Neighborhood
Orlando
City
State
Postcode
32837
Country
Coordinates
28.3618, -81.4283
Location
4170 Town Center Blvd #102, Orlando, FL 32837
Quick Info
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