Phil Pappas - State Farm Insurance Agent
23626 Van Born Rd, Dearborn Heights, Michigan, 48125
This agency has a mixed reputation. Many long-term clients appreciate the friendly and helpful staff, particularly Malissa and Marc, who are often praised for their dedication. However, there are significant complaints regarding communication issues, difficulty reaching the office, and administrative errors. Some clients feel that service quality has declined, leading to frustration and a desire to switch providers. It seems to be a reliable choice for some, but others have had very negative experiences.
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✓ What Works Well
- Friendly and helpful staff
- Personalized service for some
- Knowledgeable about policies
✗ Areas to Improve
- Communication and responsiveness issues
- Administrative errors
- Inconsistent service quality
- How can I reach my agent?
- Why are my premiums increasing?
Malissa is amazing and very helpful.
Hard to reach anyone, very frustrating.
Great service, but follow-up can be slow.
- Category Financial Services
- City Dearborn Heights
- State Michigan
- Postcode 48125
- Country United States
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