Philadelphia Hand To Shoulder Center
834 Chestnut St, G114, Philadelphia, Pennsylvania, 19107
The Philadelphia Hand to Shoulder Center is generally praised for its clinical expertise and effective physical therapy. Patients often feel well-cared for by the therapists and surgeons. However, there are recurring complaints about the administrative side, specifically regarding billing, long wait times, and occasional rudeness from the front desk staff.
If you have billing questions, try to resolve them in person or through a supervisor rather than the general billing line.
✓ What Works Well
- Excellent physical therapy
- Highly skilled surgeons
- Clean and modern facility
✗ Areas to Improve
- Disorganized billing department
- Long wait times
- Occasional rude front desk staff
- Why is the billing so confusing?
- Are the wait times always this long?
The therapy is top-notch, but the billing team needs to get it together.
I feel like I'm in good hands with the surgeons here.
Great care, but be prepared for some administrative headaches.
- Category Health & Medical
- City Philadelphia
- State Pennsylvania
- Postcode 19107
- Country United States
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