2010 West Chester Pike, Havertown, Pennsylvania, 19083
Patients generally rave about the surgical skill and bedside manner of the doctors, particularly Dr. Kearns and the Ostermans. The therapy team is often described as professional and highly effective. However, the office suffers from significant administrative bottlenecks, with many patients reporting long wait times and poor front-desk communication. While the clinical care is spot on, the scheduling and reception experience often leaves people feeling like just another number.
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Schedule your appointments for the very first slot of the day to avoid the compounding delays that plague the afternoon.
✓ What Works Well
✗ Areas to Improve
Doctors are rockstars but the front office needs a serious overhaul.
Therapy sessions are effective and the staff is very knowledgeable.
Expect to spend hours in the waiting room regardless of your appointment time.