5355 E High St, # 113, Phoenix, Arizona, 85054
Dr. To is recognized as a skilled surgeon, but his bedside manner is a major point of contention. While some patients find him efficient and helpful, others describe him as condescending, rushed, and dismissive. The administrative side of the practice, particularly the front desk and billing, receives frequent complaints. Patients are often divided, with some praising his surgical results and others feeling frustrated by the lack of empathy and poor communication.
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If you have questions, don't be afraid to push back or ask for clarification, even if the doctor seems rushed.
✓ What Works Well
✗ Areas to Improve
Great surgeon, but he treats patients like they are dumb.
I felt rushed and ignored after my surgery.
The front desk staff is unprofessional.