Phillips Eye Specialists
619 River Dr, Suite 201, Elmwood Park, New Jersey, 07407
Patients generally trust the medical expertise of the doctors here, but the administrative experience is a major hurdle. Long wait times and a difficult-to-reach call center are the most common complaints. When you finally get to the doctor, the care is usually top-notch, but the journey to get there is exhausting.
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Bring a book and a snack; you will be in the waiting room for a while.
✓ What Works Well
- Highly skilled surgeons
- Thorough eye exams
- Modern facility
✗ Areas to Improve
- Excessive wait times
- Poor phone communication
- Difficult scheduling
- Why is the wait so long?
- How do I reach a real person?
Great doctors, terrible front office
Worth the wait for the quality of care
Communication needs a massive upgrade
- Category Health & Medical
- City Elmwood Park
- State New Jersey
- Postcode 07407
- Country United States
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