Phoenix Family Medical Clinic - Surprise Clinic
Health & Medical · Primary Care

Phoenix Family Medical Clinic - Surprise Clinic

16928 W Bell Rd, #701, Surprise, Arizona, 85374

Google Maps Updated: 13 May 2026
Authenticity Score: 65/100
About

This clinic faces significant criticism regarding administrative incompetence, poor communication, and billing issues. While some patients have had positive experiences with specific providers, the overall consensus is negative, with many citing rude staff, long wait times, and difficulty with prescription refills and referrals.

Our Review Process
20
Most Relevant
18
Newest
20
Highest
20
Lowest

We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.

Performance Scores
Medical Expertise 50/100
Admin Efficiency 30/100
Pro Tip

Verify all billing and referral information directly with your insurance provider.

High staff turnover
Poor administrative follow-up
Pros & Cons

✓ What Works Well

  • Some providers are caring
  • Extended office hours

✗ Areas to Improve

  • Rude and incompetent staff
  • Billing and insurance issues
  • Poor communication
Frequently Asked Questions
  • Why is it so hard to get a refill?
  • Is the staff always this rude?
User Feedback

Avoid this place

Staff is a revolving door

Billing is a nightmare

Location Details
Street: 16928 W Bell Rd, #701
Neighborhood: Surprise
City: Surprise
State: Arizona
Postcode: 85374
Country: United States
Location
16928 W Bell Rd #701, Surprise, AZ 85374
Quick Info
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