Phuong Nguyen-Luu, MD
2951 Kinwest Pkwy, Irving, Texas, 75063
Dr. Nguyen-Luu is frequently praised for her attentive, kind, and knowledgeable approach to patient care. Many patients feel she truly listens and provides excellent support during pregnancy. Conversely, the office staff receives heavy criticism for being rude, unhelpful, and disorganized. Billing issues and difficulty reaching the office are common complaints that overshadow the positive clinical experience.
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✓ What Works Well
- Dr. Nguyen-Luu is attentive and knowledgeable
- Great bedside manner and patient-focused care
- Successful pregnancy and surgical outcomes
✗ Areas to Improve
- Rude and dismissive front desk staff
- Poor communication and difficulty reaching the office
- Billing and insurance processing errors
- Why is it so hard to get a response from the office?
- Are there hidden fees for routine visits?
- How can I get my lab results explained?
Dr. Luu is amazing, but the staff makes it hard to return.
I love the doctor, but the administrative side is a total headache.
Great care, but the office environment is very stressful.
- Category Health & Medical
- City Irving
- State Texas
- Postcode 75063
- Country United States
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