Physicians Eye Clinic
2101 Westown Pkwy, Suite 2, West Des Moines, Iowa, 50265
Patients generally praise the medical expertise of Dr. Hassan and Dr. Amspaugh, noting their compassionate and thorough approach. However, the front desk staff frequently receives criticism for being cold or rude, which creates a disconnect in the overall patient experience. Wait times can be long, and some patients have reported frustration with billing transparency. Despite these administrative hurdles, the clinical outcomes and doctor-patient interactions remain a strong point.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have billing concerns, ask for a detailed breakdown before leaving the office to avoid surprise charges.
✓ What Works Well
- Exceptional medical expertise from Dr. Hassan
- Compassionate and thorough patient care
- Successful surgical outcomes
✗ Areas to Improve
- Rude or cold front desk staff
- Long wait times
- Lack of billing transparency
- Why am I being charged for services I didn't request?
- How long is the typical wait time for an appointment?
Doctors are spot on with their diagnosis.
Front desk needs a serious attitude adjustment.
Billing department is a nightmare.
- Category Health & Medical
- City West Des Moines
- State Iowa
- Postcode 50265
- Country United States
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