Physicians Footcare
3471 W Montague Ave, North Charleston, South Carolina, 29418
Physicians Footcare has a very polarized reputation. Many patients love the doctors, particularly Dr. Lemon and Dr. Santamaria, for their care and expertise. However, the administrative side—specifically the call center, billing, and scheduling—is a frequent source of major frustration. Patients report being ghosted, having trouble getting appointments, and dealing with confusing billing practices. It's a practice where the clinical care is often great, but the business side is a mess.
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If you have billing issues, try to speak with an office manager directly rather than the call center.
✓ What Works Well
- Caring and knowledgeable doctors
- Effective treatment plans
- Friendly clinical staff
✗ Areas to Improve
- Poor administrative communication
- Billing and scheduling issues
- Call center frustrations
- Why is it so hard to get an appointment?
- Is the billing accurate?
Great doctors, terrible admin
Billing is a nightmare
Professional clinical care
- Category Health & Medical
- City North Charleston
- State South Carolina
- Postcode 29418
- Country United States
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