Health & Medical · Urgent Care

Physicians Urgent Care

5021 Hughes Crossing, Suite 165, Franklin, Tennessee, 37064

Google Maps Updated: 13 May 2026
Authenticity Score: 75/100
About

This clinic receives mixed reviews. Many patients love the convenience, cleanliness, and the care provided by specific PAs and doctors. However, there is a recurring theme of frustration regarding billing practices, long wait times despite appointments, and perceived rudeness from some administrative staff. It is a hit-or-miss experience depending on the day and the specific provider.

Review Summary
20
Most Relevant
17
Newest
20
Highest
20
Lowest
Total Reviews Analyzed: 77
Performance Scores
Medical Expertise 78/100
Admin Efficiency 55/100
Pro Tip

Check in online before you arrive, but be prepared for potential delays regardless of your reserved spot.

Same-day appointments
Modern facility
Pros & Cons

✓ What Works Well

  • Convenient online scheduling
  • Clean and modern facility
  • Some providers are exceptional

✗ Areas to Improve

  • Billing department issues
  • Inconsistent wait times
  • Administrative staff can be dismissive
Frequently Asked Questions
  • Do you take walk-ins?
  • Why was I billed after my insurance visit?
User Feedback

Jessica is fantastic and makes the visit easy.

The billing department is a headache; keep your receipts.

Great for simple issues, but maybe not for complex needs.

Location Details
Street: 5021 Hughes Crossing, Suite 165
Neighborhood: Berry Farms
City: Franklin
State: Tennessee
Postcode: 37064
Country: United States
Location
5021 Hughes Crossing Suite 165, Franklin, TN 37064
Quick Info
Advertisement
📢
Your Ad Here
Reach thousands of
readers daily.