Pinnacle Dermatology - Charlotte
10512 Park Rd, Charlotte, North Carolina, 28210
Patients generally love the medical care provided by Dr. Brooks and the team at Pinnacle Dermatology. The clinical staff is described as thorough, professional, and kind. However, there is a recurring theme of frustration regarding billing transparency and administrative communication. While the medical outcomes are top-notch, the back-office experience can be a headache.
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Verify your insurance coverage directly with your provider before the visit, as the central scheduling system has had errors.
✓ What Works Well
- Thorough skin exams
- Friendly and professional medical staff
- Efficient appointment flow
✗ Areas to Improve
- Billing department issues
- Insurance network confusion
- Rude front desk staff
- Is this office in-network for my insurance?
- Why am I receiving a second bill?
Dr. Brooks is a rare find, truly caring.
The medical care is spot on, but the billing is a mess.
Great for skin checks, just watch your statements.
- Category Health & Medical
- City Charlotte
- State North Carolina
- Postcode 28210
- Country United States
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