Pinnacle Dermatology - Excelsior
23505 Smithtown Rd, #120, Excelsior, Minnesota, 55331
Pinnacle Dermatology in Excelsior is generally well-regarded for its clinical care, with many patients praising the thoroughness of skin checks and the professionalism of the providers. However, the clinic struggles with administrative issues, particularly regarding billing and phone responsiveness. While the medical experience is often positive, the "corporate" feel and billing hurdles are common points of frustration.
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Use the online portal for scheduling, as it is much more reliable than calling.
✓ What Works Well
- Thorough skin exams
- Professional and friendly providers
- Easy online scheduling
✗ Areas to Improve
- Difficult billing department
- Poor phone responsiveness
- Rushed appointments
- Why is it so hard to reach someone by phone?
- Are the billing charges accurate?
Great medical care, but the billing is a headache.
Eric Englund is fantastic and thorough.
The front desk staff could be more helpful.
- Category Health & Medical
- City Excelsior
- State Minnesota
- Postcode 55331
- Country United States
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