Pinnacle ENT - West Chester
795 E Marshall St, Suite 301, West Chester, Pennsylvania, 19380
Patients are generally very happy with the clinical care, praising the doctors and PAs for being thorough, kind, and professional. The main frustration is the administrative side, specifically the difficulty in reaching the office by phone and the slow response times for scheduling or refills.
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Use the patient portal for non-urgent requests to avoid the phone system.
✓ What Works Well
- Thorough and professional care
- Kind and compassionate providers
- Efficient clinical visits
✗ Areas to Improve
- Difficult to reach by phone
- Slow response times for scheduling
- Inconsistent administrative follow-up
- Why is it so hard to get a return call?
- How do I get a refill request processed?
Dr. Mattioni is wonderful; she really listens.
The clinical team is top-notch.
The office staff is friendly, but the phone system is a pain.
- Category Health & Medical
- City West Chester
- State Pennsylvania
- Postcode 19380
- Country United States
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