Pinnacle Medical Group - Sparks
5975 Los Altos Pkwy, Sparks, Nevada, 89436
Pinnacle Medical Group in Sparks is generally well-regarded for its clinical care, with many patients praising the thoroughness and bedside manner of providers like Dr. Hicks and Valerie Leitko. The office is described as clean and professional. However, there are frequent complaints about the call center wait times and some administrative staff being rude or unhelpful. Patients often feel the clinical care is excellent, but the front-end experience can be frustrating.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you can't get through to the call center, try visiting the office in person to schedule your next appointment.
✓ What Works Well
- Providers are thorough and listen well
- Clean and professional environment
- Easy to schedule appointments (when you get through)
✗ Areas to Improve
- Extremely long hold times for the call center
- Some administrative staff can be rude
- Strict 'no-show' and late policies
- How do I reach the call center faster?
- What is the policy for being late?
Great doctors, but the phone system is a nightmare.
Valerie Leitko is a fantastic provider.
Be on time, or they will cancel you.
- Category Health & Medical
- City Sparks
- State Nevada
- Postcode 89436
- Country United States
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