Pinnacle Orthopaedics
300 Tower Rd, Suite 200, Marietta, Georgia, 30060
Pinnacle Orthopaedics is highly regarded for its medical staff, with many patients praising the expertise of PAs like Emily Jones and surgeons like Dr. Zhu. The in-house urgent care is a major convenience. However, the practice suffers from significant administrative issues, including long hold times, difficulty getting call-backs, and a front-desk culture that some find cold or dismissive. It's a solid choice for care if you can navigate the front-end hurdles.
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Use the online portal for non-urgent requests, as phone lines are often backed up.
✓ What Works Well
- Excellent PAs and surgeons
- Convenient in-house urgent care
- Thorough treatment plans
✗ Areas to Improve
- Difficult to reach by phone
- Cold front desk interactions
- Long wait times for appointments
- Why is it so hard to get a call back?
- Is the urgent care really faster than the ER?
The medical team is fantastic, but the office staff is a nightmare.
Great care, but be prepared to wait on hold forever.
The urgent care saved me a trip to the hospital.
- Category Health & Medical
- City Marietta
- State Georgia
- Postcode 30060
- Country United States
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