Food & Beverage · Pizza

Pizza Hut

5458 Big Tyler Rd, Cross Lanes, West Virginia, 25313

Google Maps Updated: 16 May 2026
Authenticity Score: 60/100
About

Pizza Hut in Cross Lanes is frequently criticized for poor customer service, order inaccuracies, and inconsistent food quality. Many customers report long wait times and a lack of professionalism from the staff. While there are occasional positive reviews about friendly employees, the overall sentiment is one of frustration with the lack of consistency and quality control.

Our Review Process
20
Most Relevant
15
Newest
20
Highest rating
20
Lowest rating

We analyze 75 public reviews for Pizza Hut using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 45/100
Value for Money 40/100
Pro Tip

If you're in a rush, consider another location; this one is known for long wait times.

Slow
Inconsistent
Pros & Cons

✓ What Works Well

  • Occasional friendly staff
  • Good when it's fresh
  • Fast when not busy

✗ Areas to Improve

  • Poor customer service
  • Long wait times
  • Inconsistent food quality
Frequently Asked Questions
  • Why is the service so slow?
  • Is the food fresh?
  • Why is the order wrong?
User Feedback

Consistently inconsistent.

Staff attitude needs improvement.

Avoid if you're in a rush.

Location Details
Street: 5458 Big Tyler Rd
City: Cross Lanes
State: West Virginia
Postcode: 25313
Country: United States
Location
5458 Big Tyler Rd, Cross Lanes, WV 25313
Quick Info
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