Food & Beverage · Pizza

Pizza Hut

711 S Memorial Dr, New Castle, Indiana, 47362

Google Maps Updated: 17 May 2026
Authenticity Score: 70/100
About

Pizza Hut in New Castle is a mixed bag. While some customers enjoy the buffet and find the staff friendly, many others report significant issues with order accuracy, food quality (undercooked dough), and poor customer service. It seems to be a hit-or-miss experience depending on the day.

Our Review Process
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Highest rating
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Lowest rating

We analyze 76 public reviews for Pizza Hut using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 60/100
Value for Money 55/100
Pro Tip

Check your pizza before leaving; undercooked dough is a recurring complaint.

Lunch buffet
Drive-thru available
Pros & Cons

✓ What Works Well

  • Lunch buffet available
  • Some friendly staff
  • Convenient drive-thru

✗ Areas to Improve

  • Frequent order errors
  • Undercooked food
  • Poor customer service
Frequently Asked Questions
  • Is the buffet open?
  • Why is the pizza undercooked?
  • Why is the store so cold?
User Feedback

Hit or miss quality

Buffet is a nice touch

Service needs improvement

Location Details
Street: 711 S Memorial Dr
City: New Castle
State: Indiana
Postcode: 47362
Country: United States
Location
711 S Memorial Dr, New Castle, IN 47362
Quick Info
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