Food & Beverage · Pizza Chain

Pizza Hut

158 N Randall Rd, Lake in the Hills, Illinois, 60156

Google Maps Updated: 16 May 2026
Authenticity Score: 45/100
About

This Pizza Hut location is struggling significantly with customer service and food quality. Many reviewers report long wait times, missing items, and rude staff. There are serious concerns regarding hygiene and the accuracy of orders. While a few customers have had decent experiences, the overwhelming sentiment is one of frustration and disappointment, with many locals advising others to avoid this specific store.

Our Review Process
20
Most Relevant
17
Newest
20
Highest rating
20
Lowest rating

We analyze 77 public reviews for Pizza Hut using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 40/100
Value for Money 35/100
Pro Tip

If you must order, stick to simple items and check your order immediately upon pickup.

Delivery via DoorDash
Curbside pickup available
Pros & Cons

✓ What Works Well

  • Occasional hot and fresh pizza
  • Easy online ordering
  • Some friendly staff members

✗ Areas to Improve

  • Extremely poor customer service
  • Hygiene and sanitation concerns
  • Frequent order errors and delays
Frequently Asked Questions
  • Why is the phone never answered?
  • How do I get a refund for a missing order?
  • Is this location under new management?
User Feedback

The manager was very unprofessional.

Food poisoning alert, wings were raw.

They skimp on the cheese.

Location Details
Street: 158 N Randall Rd
Neighborhood: Lake in the Hills
State: Illinois
Postcode: 60156
Country: United States
Location
158 N Randall Rd, Lake in the Hills, IL 60156
Quick Info
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