Planned Parenthood - Towson Health Center
8501 Lasalle Rd, Suite 309, Towson, Maryland, 21286
Patients generally praise the staff for being kind, supportive, and non-judgmental, especially during sensitive procedures. Many highlight specific nurses and doctors who made them feel safe and heard. However, there are recurring complaints about administrative disorganization, specifically regarding insurance referrals and appointment cancellations. Some patients felt frustrated by unclear communication about clinic policies. Overall, the clinical care is highly regarded, but the front-office operations often cause significant stress.
We analyze 77 public reviews for Planned Parenthood - Towson Health Center using our data models and filter out spam to highlight only authentic feedback.
Always call the clinic directly to verify referral requirements even if the online portal says you are good to go.
✓ What Works Well
- Extremely kind and supportive staff
- Non-judgmental environment
- Professional and skilled medical care
✗ Areas to Improve
- Frequent administrative errors with insurance
- Poor communication regarding appointment requirements
- Long wait times
- Do I need a referral for my appointment?
- Why was my appointment canceled last minute?
- Are same-day appointments available?
Staff made me feel like family
Administrative issues caused unnecessary tears
Great bedside manner from the nurses
- Category Health & Medical
- Neighborhood Towson
- City Towson
- State Maryland
- Postcode 21286
- Country United States
