Pleasant Plains Dental
5850 W Hwy 74, Ste 135, Indian Trail, North Carolina, 28079
Pleasant Plains Dental has a polarized reputation. Many long-term patients praise the clinical staff and dentists for their gentle, anxiety-reducing care. However, there is a significant volume of recent negative feedback regarding billing practices, insurance coordination, and administrative rudeness. Patients feel that the office has shifted from a patient-first model to one that is overly focused on revenue, leading to a loss of trust for some.
We analyze 60 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Keep detailed records of all your insurance EOBs and billing statements to catch any discrepancies early.
✓ What Works Well
- Gentle and anxiety-friendly care
- Professional clinical staff
- Modern facility
✗ Areas to Improve
- Billing and insurance transparency
- Administrative rudeness
- Perceived shift to revenue-focused model
- Why am I being billed for services I didn't receive?
- Is this office in-network?
Clinical staff is great, but the billing department is a nightmare.
Used to be my favorite, but the recent changes are disappointing.
Dr. Ernst is kind, but the office management needs work.
- Category Health & Medical
- City Indian Trail
- State North Carolina
- Postcode 28079
- Country United States
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