Pleasant Run Dental
11740 Hamilton Ave, A, Cincinnati, Ohio, 45231
Pleasant Run Dental is a polarizing practice. Many patients praise Dr. Downing for his skill, honesty, and compassionate care, often highlighting his willingness to help in emergencies. Conversely, there are numerous complaints regarding the front office staff, billing disputes, and a perceived lack of empathy in administrative matters. It seems to be a practice where the clinical care is strong, but the administrative side can be a source of significant stress.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Document all billing conversations and confirm insurance coverage independently before starting any treatment.
✓ What Works Well
- Skilled and honest dentist
- Compassionate emergency care
- Clean and modern facility
✗ Areas to Improve
- Unprofessional front office staff
- Billing and collection issues
- Strict and sometimes harsh policies
- Do you accept my insurance?
- What are your cancellation policies?
Dr. Downing is great, but the front desk is a nightmare.
They are very thorough with treatment plans.
Billing is very confusing and aggressive.
- Category Health & Medical
- City Cincinnati
- State Ohio
- Postcode 45231
- Country United States
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