Food & Beverage · Fast Food Chicken

Popeyes Louisiana Kitchen

1000 East Ridge Road, Rochester, New York, 14621

Google Maps Updated: 16 May 2026
Authenticity Score: 50/100
About

This Popeyes location is notorious for long wait times and poor service. While some customers have had good experiences, the majority of reviews highlight cold food, missing items, and rude staff. It's a frustrating experience for many, and many locals recommend avoiding it if possible.

Our Review Process
20
Most Relevant
18
Newest
20
Highest rating
20
Lowest rating

We analyze 78 public reviews for Popeyes Louisiana Kitchen using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Food Taste 40/100
Value for Money 35/100
Pro Tip

If you must go, try to go during off-peak hours, but even then, expect a wait.

Fast food chicken
High frustration levels
Pros & Cons

✓ What Works Well

  • Signature Popeyes flavor
  • Some staff are very kind
  • Good when fresh

✗ Areas to Improve

  • Extremely long wait times
  • Missing items in orders
  • Rude and disorganized staff
Frequently Asked Questions
  • Why is the service so slow?
  • Are they out of chicken again?
  • How do I get a refund for missing items?
User Feedback

Avoid this location if you're in a rush.

Check your bag before you leave.

Management needs a total overhaul.

Location Details
Street: 1000 East Ridge Road
Neighborhood: Irondequoit
City: Rochester
State: New York
Postcode: 14621
Country: United States
Location
1000 East Ridge Road, Rochester, NY 14621
Quick Info
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