Port Jervis Urgent Care (Middletown Medical)
100 Pike St, Port Jervis, New York, 12771
This urgent care center has a mixed reputation. While many patients appreciate the medical care and the kindness of specific providers, there are frequent complaints about administrative issues, including long wait times, difficulty reaching the office by phone, and inconsistent communication regarding prescriptions and paperwork. The experience seems to depend heavily on the specific staff on duty, with some patients having excellent visits and others feeling frustrated by the lack of organization.
If you need a prescription, verify with the pharmacist before you leave the parking lot that it has been sent and received.
✓ What Works Well
- Kind and knowledgeable providers
- Effective diagnosis
- Clean facility
✗ Areas to Improve
- Extremely difficult to reach by phone
- Long wait times
- Inconsistent administrative follow-up
- Why can't I get a return call?
- How do I get my discharge paperwork?
The doctors are great, but the office is a mess.
I waited for hours and felt like a number.
Communication is the biggest issue here.
- Category Health & Medical
- City Port Jervis
- State New York
- Postcode 12771
- Country United States
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