Food & Beverage · Sandwich Shop
Potbelly
7050 Friendship Rd, Concourse A, Baltimore, Maryland, 21240
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Updated: 18 May 2026
Authenticity Score: 40/100
About
This Potbelly location is widely criticized for rude, inattentive staff and poor food quality. Many travelers report long waits, cold or incorrect orders, and a general lack of professionalism. It's frequently cited as a place to avoid at BWI.
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Highest rating
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We analyze 79 public reviews for Potbelly using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
40/100
Value for Money
30/100
Pro Tip
If you're in a rush, look for other options; this place is known for slow service.
Sandwich Shop
Airport Location
Pros & Cons
✓ What Works Well
- Convenient location
- Some friendly staff
- Good cookies/shakes
✗ Areas to Improve
- Rude service
- Long wait times
- Poor food quality
Frequently Asked Questions
- Why is the service so bad?
- Are they open?
- Is the food fresh?
User Feedback
Staff is dismissive
Food is often cold or incorrect
Avoid if possible
Quick Info
- Category Food & Beverage
- Neighborhood BWI Airport
- City Baltimore
- State Maryland
- Postcode 21240
- Country United States
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