Food & Beverage · Sandwich Shop
Potbelly
128 Boardwalk Pl, Gaithersburg, Maryland, 20878
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Updated: 18 May 2026
Authenticity Score: 72/100
About
Potbelly in Gaithersburg is a popular spot for toasted sandwiches and milkshakes. Many customers love the fresh ingredients and friendly service, but there are frequent complaints about order accuracy, slow delivery, and unprofessional staff. It is a convenient choice, but consistency is a recurring issue.
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We analyze 79 public reviews for Potbelly using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Food Taste
80/100
Value for Money
74/100
Pro Tip
The milkshakes are a must-try, but be prepared for a wait during peak lunch hours.
Toasted Subs
Milkshakes
Pros & Cons
✓ What Works Well
- Toasted sandwiches
- Great milkshakes
- Fresh ingredients
✗ Areas to Improve
- Order errors
- Slow service
- Inconsistent staff
Frequently Asked Questions
- Why is my order wrong?
- Is the delivery reliable?
- Are the sandwiches fresh?
User Feedback
Love the sandwiches, but check your order.
Service can be very slow.
Great spot for a quick lunch.
Quick Info
- Category Food & Beverage
- Neighborhood Rio
- City Gaithersburg
- State Maryland
- Postcode 20878
- Country United States
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