Potomac Otolaryngology | Woodbridge
14000 Crown Ct, Suite 201, Woodbridge, Virginia, 22193
Patients generally praise the medical expertise of the doctors, noting effective treatments and professional care. However, the administrative side is a major pain point, with many reporting long wait times and difficulty reaching the office by phone. Some families feel the pediatric care is lacking in empathy, while others find the staff efficient. Overall, the clinical quality is spot on, but the front-office experience needs a serious tune-up.
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If you cannot reach them by phone, showing up in person is often the only way to get a response.
✓ What Works Well
- Highly skilled medical professionals
- Effective treatment plans
- Clean and professional environment
✗ Areas to Improve
- Extremely difficult to reach by phone
- Poor administrative communication
- Rigid and frustrating late policies
- Why is it impossible to get someone on the phone?
- Are the billing practices transparent?
Medical staff is great, but the front desk is a nightmare.
They need to hire more people to handle the phones.
Great ENT care if you can actually get an appointment.
- Category Health & Medical
- City Woodbridge
- State Virginia
- Postcode 22193
- Country United States
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