541 W Bacon St, Pottsville, Pennsylvania, 17901
Patients generally praise the clinical staff and doctors for being thorough and kind during exams. However, the administrative side is a mess, with frequent complaints about long wait times, billing errors, and poor communication. Many feel the optical center is disorganized and pushy with sales. While the medical care is often spot on, the front-office experience leaves much to be desired.
Ask for a detailed itemized bill before paying for glasses to avoid hidden charges.
✓ What Works Well
✗ Areas to Improve
Doctors are great but the office management is chaotic.
Billing department is hard to deal with.
Great medical care, but bring a book for the long wait.