Preferred First Insurance
7773 Bay Rd, Saginaw, Michigan, 48604
Preferred First Insurance has a polarized reputation. Many clients praise the agency for its competitive rates and the helpfulness of specific agents like Angela. However, there is a significant number of complaints regarding rude customer service, unprofessional communication, and difficulty resolving billing or refund issues. The agency's response to negative feedback has also been a point of contention for some, leading to concerns about transparency and client care.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a billing issue, try to get everything in writing and follow up with the carrier directly if needed.
✓ What Works Well
- Competitive and low insurance rates
- Some staff members are very helpful
- Easy to get a quote
✗ Areas to Improve
- Reports of rude and unprofessional staff
- Difficulty with billing and refund processes
- Concerns about transparency and feedback handling
- Why are my rates increasing?
- How do I get a refund?
- Is this agency professional?
Angela is a rockstar, but the office culture is hit or miss.
Great rates, but not worth the hassle of poor service.
I felt bullied when I asked questions.
- Category Financial Services
- City Saginaw
- State Michigan
- Postcode 48604
- Country United States
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