241 NW McNary Ct, Lee's Summit, Missouri, 64086
Preferred Pediatrics has a polarized reputation. Many parents love the doctors, particularly Dr. Graham and Dr. Palfreeman, for their thoroughness and care. However, there is a consistent and strong pattern of complaints regarding the front desk staff, who are frequently described as rude, dismissive, and unprofessional. Billing issues and communication problems also appear in several reviews, leading to a frustrating experience for some families despite the quality of medical care.
We analyze 78 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have issues with the front desk, try to communicate directly with the nursing staff or the doctor's portal.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the front office is a nightmare.
I love Dr. Graham, but the staff makes me want to leave.
Great medical care, but the admin side is very frustrating.