Premier OB/GYN
1300 N 12th St, Suite 620, Phoenix, Arizona, 85006
This practice is a mixed bag of life-changing, compassionate care and significant administrative frustration. Patients absolutely love the midwives and Dr. Hervey, often describing them as advocates who truly listen. Conversely, the front office and billing department are frequently cited as a major headache, with reports of lost records and poor communication. It is a place where the clinical talent is top-tier, but the office systems are struggling.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have trouble scheduling, try reaching out via their social media or portal, as the phone system is often overwhelmed.
✓ What Works Well
- Empowering and supportive midwives
- Dr. Hervey is a strong patient advocate
- Excellent clinical outcomes and education
✗ Areas to Improve
- Extremely difficult to reach by phone
- Disorganized billing and scheduling
- Long wait times for appointments
- Are the midwives available for all deliveries?
- How do I get a human on the phone?
- Is this office in-network for my insurance?
The clinical care is worth the wait, but the front desk is a nightmare.
They really listen to your birth plan and respect your choices.
Billing errors have caused real stress for patients.
- Category Health & Medical
- City Phoenix
- State Arizona
- Postcode 85006
- Country United States
readers daily.