10745 165th St, Orland Park, Illinois, 60467
Premier Psychiatry has a polarized reputation. Many patients find the providers, particularly Dr. Thapar and William Lyman, to be life-saving, compassionate, and highly effective. However, there is a significant volume of negative feedback regarding the administrative staff, billing practices, and communication issues. Patients often report feeling like a 'business transaction' rather than a person, with some citing rude front-desk interactions and difficulty getting medication refills.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
The providers are excellent, but be prepared to be your own advocate regarding billing and medication refills.
✓ What Works Well
✗ Areas to Improve
Doctors are great, but the office is a mess.
Saved my life, but the staff is cold.
Great providers, terrible administrative support.