Premier Smiles Orthodontics
16909 Chagrin Blvd, Shaker Heights, Ohio, 44120
Premier Smiles Orthodontics in Shaker Heights has a polarized reputation. Many patients praise the friendly staff and the quality of orthodontic results. However, there are significant and recurring complaints regarding unprofessional front desk behavior, poor communication, billing issues, and long wait times. While some families have had great experiences, others feel the practice is disorganized and overly focused on money, leading to a mixed overall sentiment.
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Document all billing and insurance communications carefully, as administrative follow-up can be inconsistent.
✓ What Works Well
- Friendly and welcoming staff
- Quality orthodontic results
- Inviting office atmosphere
✗ Areas to Improve
- Unprofessional front desk behavior
- Billing and insurance communication issues
- Long wait times and scheduling difficulties
- Why am I being charged for this?
- Can I accompany my child during the appointment?
- How do I resolve a billing discrepancy?
The staff is nice, but the office is disorganized.
They seem more focused on money than patient care.
Great results, but the administrative side is a headache.
- Category Health & Medical
- City Shaker Heights
- State Ohio
- Postcode 44120
- Country United States
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